Smart AND Sensitive? Fair Housing, ADA and Today’s Technology* – Trista Curzydlo: Is your smart home or office also culturally sensitive? As real estate professionals and their clients rely on technology to enhance the real estate experience, it is vital that technology be used in manner that is inclusive to all. This course addresses concerns over website accessibility and potential barriers that may exist in "smart home" technology. (This course is also approved for 1 hour of Fair Housing CE.)
Sphere Factor - Overcoming Your Fear of Talking to People You Know* – It’s been said that it’s cheaper to maintain a current client than find a new one, and according to the NAR, almost 70% of home Buyers and Sellers choose their agent through a personal relationship. So why is it so hard for most agents to remain in contact with people they know? It’s time to become better at earning the confidence and trust of the people you already know and have them and their referrals think of you when it’s time to buy or sell. From setting up your system, joining the “4H Club” of daily prospecting, and enacting Operation Reach Out, this session will make you want to keep in touch with your past clients and sphere of influence.
Customer Experience - Eric Sachs: With the ever-increasing focus on technology in real estate, many real estate agents are losing focus on the most important part of the transaction. The customer! This class will re-focus attendees on creating a remarkable customer experience for their buyer’s and seller’s, in turn creating a referral engine delivering 10X referrals during the next ten years.
* This course has been approved by the Minnesota Commissioner of Commerce for 1 hour of Real Estate Continuing Education